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Status Already Exists
Workspace Admin Client
Created by Guest
Created on Jun 1, 2023

Allow re-certifying a user without having to create a new mail file

Currently when you re-certify an existing user, it will prompt "do you want to update the existing user?" If you choose yes, it will fail if you keep the mail file the same. You MUST enter a mail file name that doesn't already exist.

Thus, the only option is to specify a new filename for the mail file and then as soon as the account is recreated, manually edit the person doc and change the mail file back to the original one and delete the new file that was created.

The preferred behavior would be that it simply leaves the mail file as is without trying to create a new one.

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  • Admin
    Thomas Hampel
    Jun 21, 2023

    Recertifying users just works fine. Cant reproduce the problem. Please reach out to me directly if you can reproduce this case.

  • Guest
    Jun 7, 2023

    I have never seen that behaviour. Seems you recertify the user by registering the same!?

    There is a separate option for recertifying in Admin Client under the the "People & Groups" tab on the right side/panel ("Certification").

    Or for a list of user certificates becoming expired go to
    Tab: Configuration -> Left side: Security -> Certificates -> Expiration of certificates

    (Translated from German. Might be named differently.)

    There you just define a new expiration date.