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Agent event trigger "Before new mail arrives" cause "Maximum number of concurrently open objects has been exceeded"

Problem:
Agent event trigger has "Before new mail arrives" and "After new mail arrives", if end user's mail agent using "Before new mail arrives", it can caused "Maximum number of concurrently open objects has been exceeded" problem, again hang or crash. 
 
But if change to "After new mail arrives", the agent can work well. Customer want to use trigger "Before new mail arrives", so hope to optimize this trigger's function. 
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 30 2019
  • Needs clarification
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  • Admin
    Thomas Hampel commented
    18 Jan 07:33
    This seems to be a problem which requires to be analyzed. Please provide examples and debug information by working with HCL support