#dominoforever | Product Ideas Portal

 

Welcome to the #dominoforever Product Ideas Forum! The place where you can submit product ideas and enhancement request. We encourage you to participate by voting on, commenting on, and creating new ideas. All new ideas will be evaluated by HCL Product Management & Engineering teams, and the next steps will be communicated. While not all submitted ideas will be executed upon, community feedback will play a key role in influencing which ideas are and when they will be implemented.

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SMTP recipient name variations

allow email variations like firstname.lastname+extraparam@email.com

great to create filters against and you can use unique emails for services and newsletters

  • Guest
  • Nov 18 2019
  • Unlikely to implement
  • Attach files
  • Guest commented
    19 Nov, 2019 04:13pm

    this kind of thing is used by a lot of tech support ticket creating sites like Zendesk for example.  when you specify support+1234@yourdomain.com it updates the support ticket 1234.  If there is no ticket 1234 or an email is sent to just support@yourdomain.com then a new ticket is created.  Handy to be able to direct tickets to a particular workflow or something.

     

    A work around for this is to look for specific strings in the subject or body of the email.  example [ticket:1234] or create a special Mail in Database (MID) and direct the support@yourdomain.com group email to that MID and then send emails to that group email to be processed by the MID.   An agent in that MID set to run "before delivery to inbox" can then process all the emails based on From, To, Cc, bcc, subject and body etc.

  • Guest commented
    18 Nov, 2019 08:38pm

    allow email variations like firstname.lastname+extraparam@email.com

    great to create filters against and you can use unique emails for services and newsletters