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The user changed the value in the [Home/mail server] field (MailServer) of the location document using [Desktop Settings] - [Custom [Setting] - [Locations] of policy setting. However this policy will change the value of the MailServer field for all location documents in the local names.nsf (Contacts DB).
They wants to update only specific location document. So, they want new design and settings that will make this happen.
Allowing the user to overwrite the home/mail server will destroy the idea of adminisrators being in control of the client settings. As a result clients would again be unmanaged. So rejecting this idea.