HCL Domino Ideas Portal

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Status Under Consideration
Workspace Domino
Categories Administration
Created by Guest
Created on Jul 31, 2018

RELATED IDEAS

Better NSD crash diagnostic logs collection

We frequently encountered this situation where Domino crashed due to abnormal termination and IBM Support's reply is always the NSD log is insufficient to provide details on the crash and we need to implement NSD -monitor to troubleshoot further.

 

The problem is such crash does not happen often, it is not feasible to implement NSD -monitor for weeks or months waiting for the crash that might not happen again and further more NSD -monitor does not work with Domino running as a service.

 

1. Would appreciate a better NSD in Domino 10, to able to capture the necessary logs without the need to implement additional steps for crash diagnostic.

2. Ability to run manual NSD from Domino console instead of the need to login to OS and trigger NSD over there.

3. Automated NSD log collection if for example lkmgr messages, http waiting for session to complete appears.

  • Attach files
  • Guest
    Reply
    |     Nov 23, 2021

    @Thomas Hampel LND 2.9 is not supported to HCL notes V11. Which tool we should use for nsd analysis? or HCL will provide similar tool in future?

  • Guest
    Reply
    |     Feb 23, 2021

    HCL support team (which formerly was IBM) always ask customer to collect manual NSD (NSD -monitor) whenever the NSD generated during server crash was uncompleted.


    I thinking of, why not the Domino developer enhance the integrated NSD tool to include any additional code being used by NSD -monitor.

  • Guest
    Reply
    |     Aug 8, 2018

    @Thomas Hampel I‘ve used LND. It acts as a nicer frontend/analysis tool. Hence, it would be nice to have it more accessible, or even as an installable option in the future.

    However, it does not resolve the issues underneath. In my specific problems, and apparently those problems reported by the idea creator, LND does not help.

  • Admin
    Thomas Hampel
    Reply
    |     Aug 8, 2018

    Would it help to use this tool ? https://www.ibm.com/support/docview.wss?uid=swg24019151

  • Guest
    Reply
    |     Jul 31, 2018

    From my side, I can see a specific scenario to enhance:

    In these Domino server crashes I've seen, there is a too high percentace of these crashes, where a Domino process just dumped code (e.g. http), the process disappears from the OS's process list, and then Domino's ProcessMonitorTask notices that one of it's child PID's is missing.

    In these cases, Domino will issue a Panic, which is the correct behaviour.

    However, there is no useful evidence in the NSD file regarding the missing child process (because it's already gone). In these cases, the root cause of the crash cannot be evaluated, or it is very hard.

    A set of proper crash dump files should allow a skilled technician (or IBM support) to evaluate the crash root cause in almost any case.

    A desirable solution could be to avoid most cases, where a core dump will happen, and instead issue a controlled Panic directly from the problematic Domino process.

    Additionally, it would be good if NSD was able to auto-process core files belonging to the current crash incident, including the processed data in the NSD file.

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