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The following mechanisms should also apply to FORWARDED emails:
1. sending an e-mail.
This field may look like the following: From: "Name Last Name, Company" <number@company.com>
The way of how the name is altered when sent should be controlled via a NOTES.INI key or setting.
2. showing a sent mail (Notes/Verse)
The recipient email address should be recognized,
Usually because this address already exists: In the person document in the Notes address book, as an alias or forwarding address in the personal address book, in an external address book, Active Directory, etc. of the sender.
Displaying readable names should not be a challenge for HCL development.