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e-mails being forwarded by rule are journaled twice

If the mail is forwarded by using a send copy rule, the original e-mail is double-journaled.

Although this operation is a correct behavior, Many customer want a setting not to save the forwarded mail in the journal.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Dec 21 2018
  • Will not implement
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  • Admin
    Thomas Hampel commented
    11 Jan 13:03

    as you already mentioned this is the intended behaviour. A journal is supposed to be used in case of an audit, so not saving the second email will break the audit trail.