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Please work with HCL support to identify the root cause of the problem.
Do you have an unpatched Domino 9.0.1?
Domino 9.0.1 and Window Server Platfom call odbc or web service.
What version of Domino and what platform are you experiencing agent hangs on?
I mean that NSD -kill should not be solution for agent hang. The agent process should be stable and restart properly.
NSD -kill still exists. While IBM Domino Diagnostics may not be running as a service on the Domino server, it is still possible to run nsd -kill. Do you mean that nsd -kill is not the preferred solution since it brings the server down, not just the process that is hung?