Why is L2 so reluctant to escalate bugs to L3? It should take minutes not months. Why is L3 so reluctant to take any action whatsoever, or even acknowledge the problem? Why do we have to wait hundreds of days only to be told they can't reproduce a problem that I can reproduce at will? Why not pick up the phone and call me and do a screen share so I can show you? Why do they spam me by asking me to repeat what I've already stated multiple times, or just telling me that there still is no progress? All these R10 enhancements are for nothing if Support continues to infuriate customers. Why not send the Tech Support staff to Customer Service school?