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Display full header information in HTMO Client

HCL Traveler only pushes the "basic" headers to emails received by the Outlook client. Currently, there is no feature available to get the full header information and have it displayed in the client.

  • Guest
  • Jan 27 2022
  • Future Consideration
  • Attach files
  • Guest commented
    28 Jan 02:17pm

    I ran into this issue and HCL created this request. The header information is needed to investigate any malware, phishing, spam for an email. Computer forensics can not be performed on an email with stripped headers.


    If you have Knowbe4 or another training/phishing test software, their tags used to identify phishing tests are stripped. This will beak outlook addins for reporting phishing emails


    If you use Mimecast, Proofpoint, or other spam software, their results are stripped.

    Things that are stripped are: Any tags put on by spam protection services, phishing test information, if the email was encrypted, the true origin of the email, Dmarc/DKIM information, and many others.


    This is not sufficient in any type of investigation or if there is an incident. It will not pass e-discovery.

  • Guest commented
    27 Jan 02:36pm

    G