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Knowledgebase subscriptions should send a weekly newsletter, NOT an email for every single article posted

It is great that it is now possible to subscribe to the knowledgebase to get informed of new articles being posted as described in HCL's website: https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0092655

The problem is that it sends a separate email for every single article posted. This has quickly made this feature undesireable.


Please send out a collection of articles as a newsletter on a weekly basis instead of as an email for every single article posted. If Notes version 3 from 1994 had newsletters. Surely we can have that code rewritten (again)?

  • Guest
  • Sep 29 2021
  • Needs review
  • Attach files
  • Guest commented
    4 Oct 11:29pm

    Thank you for bringing this to our attention.

    Yes, we are improving the "Product Subscription" function. Currently it sends an email for every new article posted.

    This method works well for many of our products, but for the products with high publishing rates (such as Notes/Domino) it may produce a lot of emails.

    We looked into the article produced for the Notes/Domino products, and about 80% of new articles are Defect Articles. Then I would suggest to deselect Defect Articles in "Subscriptions > Preferences" at https://support.hcltechsw.com/csm?id=actsub_notif_pref for the Notes/Domino products.

    If you want to see the latest Defect articles for the Notes/Domino products, you can do at the Customer Service portal at: https://support.hcltechsw.com/csm?id=kb_search&spa=1&kb_category=232175461b27af009dbcfc038d4bcb91&u_document_type=Defect%20Article&language=en and then order the articles by clicking Newest.

    BTW, you can see the latest articles on line for any type of articles and any product in a similar way as above.

    Additionally for the Notes/Domino product, about 10% of articles are written in language other than English. Currently we are working on an option to "Product Subscription" to select language, and get notification for the preferred language only. We plan to add this option in four weeks from now.

    Lastly, about 10% of articles written for Notes/Domino are of types: Support Articles, Security Bulletins, Release Articles. I believe you are interested mostly in them. Is that correct?

    Last Saturday, we improved the notifications sent from the system. Now the title of the emails will show the Document Type of the article, for example "A Defect Article KBnnnnnnn has been created" or "A Security Bulletin KBmmmmmm has been created". This may help the customers to process the articles at their end, in their mail system. They may create email rules to move the emails from the inbox to a specific folder, for example to "HCL Security Bulletins" or to "HCL Defect Articles".


    Regarding your suggestion to have a weekly digest, we have already looked into having an option for email distribution as follows:
    - Instantly
    - Daily digest
    - Weekly digest

    For now we implemented the Instant option. There was no easy way to implement the other two option, and they generated new concerns.

    For example, if a customer selects weekly updates, they may be not happy to get an important security issue one week later.

    We are looking into another way to implement it, for example a link where the customers can check the latest added articles at ANY TIME and sort them by product, document type, etc. Similar to the link above.

    Let us know your comments.


    Thanks,

    Marek Stepien
    Knowledge Manager
    HCL Software Support