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Support native Exchange and Notes email accounts in the same Outlook profile

We currently use Notes for email but our parent organisation who acquired us 3 years ago use Exchange.  We have some staff that have email accounts in both systems and need to be able to view both inboxes in a single Outlook instance to avoid clumsy switching between profiles.  Everything works fine except if you send a new email from the Notes account to the Exchange account Outlook converts the email address to the Exchange canonical form that Notes doesn't recognise so the email bounces back.  If there is an entry for the Exchange contact in the Outlook contacts or if this is a reply to an email it works correctly


If you set up a Gmail account in the same profile this works correctly in all cases.


My request is that it should be possible to have both a Notes and Exchange account within a single Outlook profile.  This was all discussed in ticket CS0077029

  • Guest
  • Jan 14 2020
  • Needs Clarification
  • Attach files
  • Guest commented
    15 Jan, 2020 11:49am

    We are running 10.0.1 FP3 and planning to migrate to 11 in the next few months.

     

    I think native EWS support would be fine, but need to understand what functionality we would get and any limitations.  Also, Microsoft have announced that for Office 365 EWS will be deprecated in favour of Microsoft Graph (https://techcommunity.microsoft.com/t5/exchange-team-blog/upcoming-changes-to-exchange-web-services-ews-api-for-office-365/ba-p/608055).  Currently we are connecting to an on-premise Exchange system, but they are migrating to Office 365.

     

    The other current limitations haven't been an issue for us, it's really just this unexpected behaviour on resolving the email addresses that is problematic.

  • Admin
    Thomas Hampel commented
    14 Jan, 2020 10:13pm

    What version of Domino are you running on? (some issues are fixed in V10 and above

    Would it be sufficient to provide native EWS support in Domino?

    //Updated as you are already on using IMSMO for clients using Outlook
    https://www.ibm.com/support/knowledgecenter/en/SSKTMJ_10.0.1/admin_imsmo/adm_toc.html