#dominoforever | Product Ideas Portal

 

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E-mail not received by to / cc

It has been observed that at times when an e-mail is sent to 2 or more people in the same organization it is not received by all the people. For e.g. xx is sending mail to x and y, ideally both should receive the mail but only one of them receives. As a result x is aware that the mail has been sent to y also but not y due to non-receipt of mail sent by xx. This issue needs to be sorted out on priority.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 30 2020
  • Will not implement
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    3 Aug 05:45am

    Sorry, couldn't resolve the issue.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    3 Aug 05:44am

    The issue was escalated with the support, but they couldn't address the issue.

  • Admin
    Thomas Hampel commented
    31 Jul 03:05pm

    Emails are not getting lost all of a sudden. There is a reason why UserX can not find the mail. Please work with HCL support to identify the root cause. I'm sure it's not a bug.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    30 Jul 02:42pm

    And why x didn't receive the email ?