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I know there are some toolbar improvements coming in 12.0.1, but the ability to easily customise and personalise toolbars is still one of the weakest features of the Notes client.
Text Properties are a good example - if features like strikethrough/ language tagging etc are important to a user, then it should be easy for them to add an icon to their personal toolbar.
It is little issues like this that frustrate users and prompts them to tell me "Outlook is so much better" .....