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Status Needs Review
Workspace Notes
Created by Guest
Created on Mar 17, 2026

RELATED IDEAS

Mail rule is not working when keywords in body has text/plain and text/html

The mime body search rule works in the router by using formula language. It will eventually call an API to convert the MIME body item to text in order to search it.

Rules execution is getting the text of the "Body" from only one of the alternative parts. If there is a text/plain part, it will use that, because it's already in plain text form, ready to search.

In the email text/plain part, it does contain the string "Text 1"

But it does not contain the string "Text 2", and it is part of the text/html

Due to this, "Text 2" is not searched, and the rule is failing.

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