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Status Under Consideration
Workspace Notes
Created by Guest
Created on Jan 22, 2019

RELATED IDEAS

Make "Cannot save bitmap to disk." error less intrusive/modal

When working with mime mail in RichText (i.e. copy/paste) one might run into the dreaded "Cannot save bitmap to disk." error.

This error pop-up seems to be system modal and locks all other applications on the host. It even locks apps in a VM session running on the same host (client mode). When this error is in the background I sometimes need to restart my pc or add/remove a monitor to get it fixed.

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  • Guest
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    |     Feb 18, 2020

    This error can be a result of missing remote images in a rich text field e.g. when moving an email to a CRM system.

     

    It can be cured either by downloading the remote images (right click "show images") before e.g. replying or forwarding, but this is annoying for users.

     

    Comparing our CRM to the Notes mail template, I found out that this error does only occur when the rich text items has been stored in a subform. Moving it back to the form (like with the mail file) prevents this error to occur.

     

    If the client could ignore the defective resources within the form and reply to an incomplete email by simply ignoring these missing images, this should also be possible within subforms.

     

    I suggest to enhance LotusScript to cover this error with by "On Error XXX Goto" and also allow the remote images being downloaded by a method inside NotesRichText class.

     

    Thanks.

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