User A, User B: Conversations between user with a subject who need an action >> workflow.
User A >click right menu appear "create ticket from conversation" (create a task/action from sametime)
Aplication B open, create a ticket, embedded conversation/pointed element (picture from conversation) from Sametime into ticket.
Example in real live: SLACK:
Create a Task from Slack https://slackdemo.com/intl/es-es/?vst=.562nfz5mv2by5rhfsfcam4gaa#Team
What we miss:
Ability to modify right click menu in sametime / integration tools / API