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Hi Gaganpreet, Why then does HCL have the instructions for using the add-in option as per my link above?
Hi Robert! What you described is not the typical way administrators install the add-in for users these days.
The add-in only supports Office 365 clients, so the customer should have access to the Office 365 admin portal to perform centralised distribution of the addin. That would get around the issue of the "Get Addins" button not appearing. Use the Outlook web interface to side-load the addin as per:https://docs.microsoft.com/en-us/office/dev/add-ins/outlook/sideload-outlook-add-ins-for-testing#new-outlook-on-the-web
The addin will sync to your Outlook profile and eventually be installed to the rich client after some time and restarts. Modern Outlook addins can not be installed via an "Install file". The old OS-specific addins used to follow this model. This is the method expected to be used when deploying to users: https://docs.microsoft.com/en-us/microsoft-365/admin/manage/manage-deployment-of-add-ins?view=o365-worldwide