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Status Needs Review
Workspace Traveler
Created by Guest
Created on Oct 10, 2019

Remove log entry "Failed to set download count for" when user has no idfile in maildatabase

Every time a devices syncs with Traveler, the service checks if there is an ID file inside the maildatabase. Every time you see this entry in the log and DDM: "Failed to set download count for…..". This results in hundred thousands entries. 


Please remove this log echo or make it optional.



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  • Admin
    Analyn Policarpio
    Jun 9, 2023

    Hello. Please let us know if this is still an issue, and what current version of Traveler and Domino are you on.
    This is not a traveler message, it's coming from Domino. Traveler has made quite a few changes to notes id file handling (as has Domino). If being seen on Traveler 12.0.2, then we need to work with Domino to eliminate the since you aren't required to have a file (except when working with encrypted mail).