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Status Needs Review
Workspace Verse
Categories Verse on Premises
Created by Guest
Created on Jun 12, 2019

Clicking on Discard button while email is in compose state should not move the email to Trash folder.

As per design, when we compose the new email it is auto saved, meaning it moves to Draft folder in the background.
When you click on the discard button it moves to trash folder as the email is autosaved already (which in turn moved to Draft folder).

In this default behavior if any email is in compose state when discarded it moves to Trash folder.

Expected result : Clicking on Discard button while email is in compose state should not move the email to Trash folder. In fact it should not move to any folder/views as well.

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  • Guest
    Jun 18, 2019

    Hello

    The fact is that Discard button behaves in 2 ways: 

    1. if message has not been autosaved yet then the recent changes are discarded

    2. if message has been autosaved then the recent changes are autosaved AND then message is moved to trash ! Note: DISCARD = AUTOSAVE + move to Trash. User cannot DISCARD any further changes before next autosave if at least one autosave has happened. DISCARD will AUTOSAVE.

    I raised the support case for IBM / HCL that Discard should not be equal Autosave. The Support of case TS002312028 answered that this is working by design - Discard = Autosave + Move To Trash by design. Support confirmed that I correctly understood their answer. 

    I do not think that this is ER because DISCARD should not be equal to Autosave, however if IBM / HCL wants this to be ER, I don't mind.

     

    Regards

    Ramunas