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Status Needs Review
Workspace Verse
Categories Mobile (iOS)
Created by Guest
Created on Dec 30, 2022

Should pop-up enter user internet password dialog box for Verse iOS

When the user’s account has been wiped out from the third party MDM software(such as: MobileIron) for some reason, for example: There is an issue with loading the user’s password from the keychain.

Actually, the user should has been prompted to re-enter his/her Internet Password to reauthenticate, then the sync should work well after the user switched off Flight mode from the iOS device.

Workaround: Click the Settings view of Verse iOS app, and re-enter the user internet password for a reauthentication. Once successfully authenticated his/her sync should be restored.

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