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Status Needs Review
Workspace Verse
Categories Verse on Premises
Created by Guest
Created on Jul 8, 2025

Preserve phrase name in "From" address when replying via Verse

This enhancement request is to improve how the "From" address is handled in Verse when replying to emails specifically, to ensure that the display name (Phrase Name) is retained.

Current Behavior (Example):

1) A user sends an email from Verse to a Gmail recipient.
- From address appears as the Notes address.
- Gmail displays the sender's Phrase Name (FirstName LastName) correctly.

2) The Gmail user replies to the email.

3) When the reply is received in Verse and the original sender clicks Reply, The From address is changed to the Internet address instead of the original Notes address.

4) As a result, when the reply is received back at Gmail, the display name is shown only as the raw internet address, not the Phrase Name.

5) This leads to inconsistency in Gmail:

- The original email shows:
From: FirstName LastName <internetaddress>

- The reply from Verse shows:
From: internetaddress (missing Phrase Name)

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