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Status Under Consideration
Workspace Nomad
Categories Nomad (Web)
Created by Guest
Created on Apr 13, 2022

Add Automatic Diagnostic Data Collection functionality to Nomad Web

Currently, if a Nomad Web client results in an error (e.g. during startup), we need to ask users to

1. Open "Developer Tools"

2. Go to the "Console" tab

3. Enter the "nomad.nprDownload()" command to collect data

4. Get the resulting file to internal support (which the user might not be able to do if they cannot start the nomad web client!)

Please add "automatic diagnostic data collection" functionality to Nomad Web so that, if configured by an admin, the "nomad.nprDownload()" command is automatically run (or run via a button on the error page) and the data uploaded (ready for admins to investigate and if necessary raise with HCL).

This would make it must easier to support users, especially in cases where we cannot remotely access the system the user is using.

  • Attach files
  • Guest
    Apr 21, 2022

    Also, rather then generating the file and storing it in the users "Downloads" folder, there should be an option to upload the file into a "Diagnostics" database on the server (similar to how NSD's can be emailed/uploaded) ready to be analysed by IT support.

  • Guest
    Apr 21, 2022

    Yes, we need this functionality to be available BEFORE the client starts up (if an issue occurs during the startup resulting in an error being displayed to the user).

  • Admin
    Thomas Hampel
    Apr 13, 2022

    So you would like to have this function available BEFORE the client started up successfully? We already have this function AFTER the client has started up - see :

    For privacy reasons we are not automatically sending any support data to HCL.