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Status Shipped
Workspace Domino
Categories Administration
Created by Guest
Created on Aug 6, 2018

For support expeditition: Introduce a "Tell Domino PMR" similar to "Tell Traveler PMR" and set default debugging options

Historically, out of the box installs of IBM Domino was missing pertinent debugging options on by default needed by support, so the first time a server might NSD one only was told by IBM Support Staff something like 'unfortunately, the debugging was not on'.  So (1) see that all the recommended default debugging is on from the start.

 

(2) the Tell Traveler PMR option is great.  Let's get that into Domino as well so that for support the files/nsds, etc. are easier to transfer up to the support staff.

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I worked before in IBM Domino L2 Support and one problem that I notice is that customers don't open a Case (Known as PMR before), when they experience a server outage. Then this would happen for a course of a week or a month or few months and most...
over 4 years ago in Domino / Reporting & Analytics 3 Shipped