Historically, out of the box installs of IBM Domino was missing pertinent debugging options on by default needed by support, so the first time a server might NSD one only was told by IBM Support Staff something like 'unfortunately, the debugging was not on'. So (1) see that all the recommended default debugging is on from the start.
(2) the Tell Traveler PMR option is great. Let's get that into Domino as well so that for support the files/nsds, etc. are easier to transfer up to the support staff.