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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit DOMINO-I-205 For support expeditition: Introduce a "Tell Domino PMR" similar to "Tell Traveler PMR" and set default debugging options.

Send Crash data to IBM in an instant Merged

I worked before in IBM Domino L2 Support and one problem that I notice is that customers don't open a Case (Known as PMR before), when they experience a server outage. Then this would happen for a course of a week or a month or few months and most of the times I've encountered, they would open a ticket when it is already crashing every hour during their business. It's not only causing a panic within the organization but also with the Support. Creating a collection or a database of Log files that is listed and an option if they want to open a case or upload the files to an existing case. This saves time, effort and money of the company and this also saves time and effort from the Support team.

  • Guest
  • Oct 31 2018
  • Under Consideration
  • Admin
    Thomas Hampel commented
    2 Nov, 2018 10:09pm

    A similar idea was raised earlier on... https://domino.ideas.aha.io/ideas/DOMINO-I-205 

  • Guest commented
    31 Oct, 2018 08:38pm

    I say Yes, when this is configurable by the administrator. The default configuration should disable the sending of the crash report.

  • Guest commented
    31 Oct, 2018 07:16am

    No. Don't go the Microsoft way.