Send Crash data to IBM in an instant Merged

I worked before in IBM Domino L2 Support and one problem that I notice is that customers don't open a Case (Known as PMR before), when they experience a server outage. Then this would happen for a course of a week or a month or few months and most of the times I've encountered, they would open a ticket when it is already crashing every hour during their business. It's not only causing a panic within the organization but also with the Support. Creating a collection or a database of Log files that is listed and an option if they want to open a case or upload the files to an existing case. This saves time, effort and money of the company and this also saves time and effort from the Support team.