This idea has been merged into another idea. To comment or vote on this idea, please visit DOMINO-I-206 Unify rename process - iNotes (web only) user vs. Full Client users.
When there is a name change for a user which is using only webmail or IMAP (no Notes client), the user has to somehow touch his ID-file to complete the name change.
We are sending an encrypted mail to the user which he has to open. But the user has only 21 days time to do so, otherwise the name change expires.
It would be much easier for the user and the admin if the name change process could do everything automaticaly!