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Mails seen in "All Documents" but not in "Inbox"

It has been observed that at times mails while searching are found in "All Documents" but not in "Inbox", which is very inconvenient as a user tends to check Inbox and not All Documents. There is a chance that the user might loose on very important e-mail(s).

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 30 2020
  • Will not implement
  • Attach files
  • Admin
    Thomas Hampel commented
    31 Jul 03:06pm

    The inbox is a folder which (on purpose) does not display the mails that you have move moved to a folder, that you have sent, or those that are deleted (=trash). So it works as designed.

    If you observe a situation where a new mail is delivered to "all documents" but not to "Inbox" the there is a problem in your environment. Very likely because you are running a clustered environment where the design task runs on both servers at the same time. Solution: Enable the checkbox "Replace design on admin server only" and then fix the database design. Root cause is a duplicated $Inbox design element.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    30 Jul 12:42pm

    Wouldn't it be very confusing to search the inbox and get results that weren't in the inbox?

    Isn't that what "All Documents" is for?