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Status Future Consideration
Workspace Sametime
Categories Chat
Created by Guest
Created on Feb 28, 2020

Sametime v10/v11 Users to Be Able to Delete Specific Chat History While the Persistent Chat Is Enabled

It would be very helpful for end users to have the capability to delete and managed their own chat history. This is not something that can be done as of the moment without disabling the Persistent chat feature for the user, which is not convenient for them if they wanted the persistent chat feature and just want to delete specific chat history.

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  • Guest
    Nov 25, 2022

    Hello, we also need the function for users to delete chat history while persistent chat is enabled as soon as possible!

  • Guest
    Jul 12, 2022

    Please implement "Delete Specific Chat" when "Persistent Chat is Enabled". We need this function. Thank You.

  • Guest
    Jan 26, 2022

    Some organizations must save the chathistory for 5 years. This is required by law, and needed for security audits afterwards.

    GDPR is also telling us to anonymize chat-data and not just deleting it.

  • Guest
    Jan 25, 2022

    Any news yet? We also need this function. Not for users but for admins to remove the entire chathistory per user for GDPR purposes. Otherwise supply the Mongo command to remove it manually.

  • Guest
    Dec 7, 2021

    Please implement this. Its really, really important! Without this function we cannot use Sametime. #GDPR #DSGVO #right of erasure

  • Guest
    Nov 26, 2021

    Would be really nice if this feature would be implemented.
    It's possible with the competition, our managers are already thinking about changing.

  • Guest
    Nov 26, 2021

    are there any news? please implement this. its very important.

    #GDPR #DSGVO

  • Guest
    Oct 15, 2021

    12 months later .. are there any news ?

    I have the feeling that the requirement is not taken seriously enough.

  • Guest
    Jul 15, 2021

    9 months later .. are there any news ?

  • Guest
    Apr 13, 2021

    reducing the chatlogging lifetime makes no sense at all.

    This is totally contrary to the concept of Persistent Chats and doesn't solve the problem.


  • Guest
    Feb 8, 2021

    4 months later .. are there any news ?

  • Admin
    Gaganpreet Saini
    Oct 12, 2020

    This is on our roadmap after the November release. There are a lot of implications and policies to consider when we provide this e.g. it'll have to be a setting that can be controlled at org level by the admin due to archival needs by certain orgs. We are looking into how best to provide this option to end users considering all scenarios e.g. does the chat get deleted from the sender and all receivers client? Does it also get deleted from server side or does it get archived and flagged on server so it doesn't show up in user's clients? All this is being considered for the release after November one.

  • Guest
    Oct 12, 2020

    Are there sny news? We urgently need this. Otherwise we cannot upgrade our users to Sametime 11.

    Our Sametime Server 11.0FP1 is StandBy since April,

    the updates Sametime 11.0FP2 is StandBy since August

    But we cannot switch our users to the new server if the users cannot delete its own chat history.

  • Guest
    Jul 8, 2020

    I have worked with another customer today also interested in this enhancement.

    Best Regards, Keith Kopanski

    Senior Product Support Engineer, HCL Sametime

  • Guest
    Jul 8, 2020

    Are there any news? When can we expect the implementation? Our Sametime Server 11.0FP1 is StandBy since April, but we cannot switch our users to the new server if the users cannot delete its own chat history.

  • Guest
    May 4, 2020

    For us having the possibilities for the user to delete themself parts and full chat history is an absolute must. Without that user delete function we will not be able to use Sametime anymore.

  • Guest
    Apr 24, 2020

    Passwords do not belong in a chat - everyone should know that. But there are certainly other examples where trustworthy content may be transmitted, but the sender did not see it that way.

    @Thomas

    BTW: default for chatlogging lifetime is 90d / see administration guide or chatlogging.ini

    CL_MONGO_HISTORY_TTL=90

  • Guest
    Apr 24, 2020

    The thing is: Even if it is GDPR- compliant: Some times I chat with colleagues and they e.g chat me a password for me to test something... and this password now sits there... in their and in my chat... visible for every bypasser without any possibility to be removed before the 30day or even 7day limit...

  • Guest
    Apr 24, 2020

    Nevertheless, the user should always have the possibility to delete it himself. Status changed to Likely to implement. That gives us hope. Thank you.

  • Admin
    Thomas Hampel
    Apr 23, 2020

    Default lifetime of the chat history is 30 days. Administrators can reduce this time to (e.g.) 7 days. While the response time for a GDPR deletion request is 30 days. So even the default setting would be supporting the timeline requested by GDPR.

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