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Sametime v10/v11 Users to Be Able to Delete Specific Chat History While the Persistent Chat Is Enabled

It would be very helpful for end users to have the capability to delete and managed their own chat history. This is not something that can be done as of the moment without disabling the Persistent chat feature for the user, which is not convenient for them if they wanted the persistent chat feature and just want to delete specific chat history.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Feb 28 2020
  • Likely to implement
  • Attach files
  • Admin
    Gaganpreet Saini commented
    12 Oct 08:14pm

    This is on our roadmap after the November release. There are a lot of implications and policies to consider when we provide this e.g. it'll have to be a setting that can be controlled at org level by the admin due to archival needs by certain orgs. We are looking into how best to provide this option to end users considering all scenarios e.g. does the chat get deleted from the sender and all receivers client? Does it also get deleted from server side or does it get archived and flagged on server so it doesn't show up in user's clients? All this is being considered for the release after November one.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    12 Oct 12:47pm

    Are there sny news? We urgently need this. Otherwise we cannot upgrade our users to Sametime 11.

    Our Sametime Server 11.0FP1 is StandBy since April,

    the updates Sametime 11.0FP2 is StandBy since August

    But we cannot switch our users to the new server if the users cannot delete its own chat history.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    8 Jul 04:58pm

    I have worked with another customer today also interested in this enhancement.

    Best Regards, Keith Kopanski

    Senior Product Support Engineer, HCL Sametime

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    8 Jul 07:32am

    Are there any news? When can we expect the implementation? Our Sametime Server 11.0FP1 is StandBy since April, but we cannot switch our users to the new server if the users cannot delete its own chat history.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    4 May 05:39am

    For us having the possibilities for the user to delete themself parts and full chat history is an absolute must. Without that user delete function we will not be able to use Sametime anymore.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    24 Apr 07:43am

    Passwords do not belong in a chat - everyone should know that. But there are certainly other examples where trustworthy content may be transmitted, but the sender did not see it that way.

    @Thomas

    BTW: default for chatlogging lifetime is 90d / see administration guide or chatlogging.ini

    CL_MONGO_HISTORY_TTL=90

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    24 Apr 05:58am

    The thing is: Even if it is GDPR- compliant: Some times I chat with colleagues and they e.g chat me a password for me to test something... and this password now sits there... in their and in my chat... visible for every bypasser without any possibility to be removed before the 30day or even 7day limit...

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    24 Apr 05:06am

    Nevertheless, the user should always have the possibility to delete it himself. Status changed to Likely to implement. That gives us hope. Thank you.

  • Admin
    Thomas Hampel commented
    23 Apr 06:47pm

    Default lifetime of the chat history is 30 days. Administrators can reduce this time to (e.g.) 7 days. While the response time for a GDPR deletion request is 30 days. So even the default setting would be supporting the timeline requested by GDPR.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    21 Apr 09:39am

    Is there a plan when it will be possible that a user can delete its specific persistent chat on its own? We want to rollout Sametime 11, but if the user cannot delete it, the the user will not accept Sametime. This is very urgent !

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    7 Apr 08:53am

    Please implement this as soon as possible. The users expect this. If a user couldn't delete its chat history this will result in non-acceptance and consequently in not using Sametime

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    3 Mar 12:28pm

    Please implement this as soon as possible. The users expect this. If a user couldn't delete its chat history this will result in non-acceptance and consequently in not using Sametime. #GDPR #DSGVO