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Status Needs Review
Workspace Sametime
Categories Chat
Created by Guest
Created on Apr 13, 2021

RELATED IDEAS

Sametime is expected to have the ability to send PUSH notifications for Mobile Client users, even if users are simultaneously logged in anywhere (Web, rich, standalone clients).

Sametime is expected to have the ability to send PUSH notifications for Mobile Client users, even if users are simultaneously logged in anywhere (Web, rich, standalone clients).

Currently, APNS PUSH notification about new chat messages is not being received for IOS\Mobile users if the user has logged in to Notes Sametime embedded client\connect client(Rich Client).

As per the current design when users are logged in to Web chat, it will send push notifications on new chat to the mobile client.
This is because both the Mobile and Web clients access chat through the Sametime Proxy server.

Whereas Rich clients like Notes embedded Sametime client or the standalone connect client, connect directly to the Sametime Community server.
By design, when rich clients are active, the Sametime Community server does not notify the Proxy server of "new chat" since its web/mobile clients are not the "active" client.
The chat will be seen because of persistent chat, but this is why notifications are not sent to mobile users in this scenario.

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  • Guest
    Jan 4, 2023

    I am convinced this used to work on iphones. It seemed to stop perhaps a year back? We have ugraded to the lated server version today and turned the logs on and nothing is reported. The client log says 'INFO==> Stopping Push Notifications'

  • Guest
    Jan 26, 2022

    In our environment/scenario it would be good if an APNS notification is sent when HCL Notes is open but Windows is locked. Then Notes changes to the "absent" status (yellow). Here the mobile notification would be useful. Because Notes is not always closed when we are on campus on the way.

    Can you discuss this with development?

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