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Status Already Exists
Workspace Verse
Categories Verse on Premises
Created by Guest
Created on Jan 10, 2019

Mailthread is not clear and misleading when parentmail is in a folder. Please redesign this.

We get a lot of calls about missing mail in the Inbox. The Inbox icons shows a new unread mail, but this mail is not visible at all.


You reply on a mail from with a folder and the recipient is also replying on your mail back to you. The Inbox folder shows us 1 unread mail indication. But when you open the Inbox, you don't see any new mail. When you disable the MailThread Group option, you see the missing mail. Or when you open the corresponding folder, you can see the mail inside the mailthread.


The Inbox situation is very confusing because the Notes Client and iNotes are different in show mails in threads. In these client you see the mail inside the Inbox.


Please rethink the MailThread design in order to get it clear where and when you see the unread indicator and/or maillocation when you receive a replied mail from a mail inside a folder.

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  • Admin
    Timothy Clark
    Dec 27, 2023

    This has been redesigned as now I get the new message and the rest of the mail thread in the inbox, as well as the containing folder.

  • Guest
    Jan 29, 2019

    Please rethink the MailThread design and let user choose the best option for himself.

  • Guest
    Jan 29, 2019

    In my customer they want to "Create a new grouping when the messages have their subject changed".


Possibility to manage mail thread grouping via policy in Verse

Possibility to manage mail thread grouping via policy in Verse.
about 2 years ago in Verse / Verse on Premises 0 Already Exists