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Mail rules should be able to act based on the same text as is displayed in the "Who" column of the inbox

UPDATED: Allow selection to work against the same text as displayed in the "Who" column of the inbox. This is basically equal to the "display name" portion of an RFC822 formatted email address. See the column formula for exact value.

For Email in the RFC822 format "display name" <localpart@domainpart>
No action can be taken by a mail rule based on the display name. Yet there are cases where this is desirable.
For example, a helpdesk system may generate messages with the following format

"Help Desk (Bob Jones)" <servicedesk@company.com>

All messages will have the same address <servicedesk@company.com>, but who actually sent it is differentiated by the display name. I need the ability to create a rule to act on the contents of the display name. Currently that is not an option.

For more general information on RFC822 email format see this page:

https://www.ibm.com/support/knowledgecenter/en/SSKTMJ_9.0.1/admin/conf_configuringoutboundinternetmailtouserfc822phrase_r.html

-David Hablewitz

  • Guest
  • Jun 28 2019
  • Needs clarification
  • Attach files
  • Guest commented
    22 May, 2020 08:48pm

    Good idea!

    The rule needs to be made not on "Bob Jones" (there can be several of them, and you can block someone else's letter), but on servicedesk@company.com.

  • Guest commented
    20 May, 2020 11:53pm

    Thomas Hampel, I want to be able to create a rule that can act on the same text that is displayed in the "Who" column in the inbox.

    -dh

  • Guest commented
    27 Jan, 2020 12:29am

    Yes Thomas. That is correct. 

    -dh

  • Admin
    Thomas Hampel commented
    27 Jan, 2020 12:22am
    Based o. your example above, your rule would be: if sender contains „Bob Jones“ ?