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Chat Logging that can be indexed and easily searched through.

With Sametime 9 & 10 we dealt with a third party Sametime Chat logging software from Instant IMtegrity. They have informed us that due to HCL converting to 64-bit in ST V11 they can no longer integrate their current software and server side DB logs, and do not have plans or a timeline to make that change. This seems to be the case across the board. The persistent chat feature is nice, but unfortunately i have not been able to find a useful way to pull specific information and chats from the Mongo DB Logs.

We are looking for any ideas or suggestions on ways to either utilize mongoDB for these logs or for a third party company that can offer what we require.

  • Guest
  • Mar 27 2020
  • Needs Clarification
  • Attach files
  • Guest commented
    20 Jun 11:43am

    The only reason why you would and should need access to the chat history, is to investigate an user and his/her behavior in the chats. What we need is to filter on user and maybe on certain words.

    This access to the chat history must be restricted to only users with an AUDIT role.

  • Admin
    Gaganpreet Saini commented
    17 Jun 04:50pm

    We are looking into options for our customers. Could you provide more details on how you expect this to work? Could a text index on the chat database meet the requirements (searchable from our admin interface)? Any other requirements? Perhaps you can show some screenshots on how the previous tool used to work?

  • Guest commented
    13 Sep, 2021 09:42pm

    Better than nothing...

    1. On the ST Community server, open MongoDB Compass.

    2. Click on the Recents, localhost entry to populate the connection string. Then click the Connect button.

    3. Click the Chatlogging database.

    4. Click the EVENTS collection.

    5. To find all chats with a given user and show the most recent first, add Filter, eg.{"PersistentSessionId" : {$regex : "user's name"}} and Sort {TimeStamp: -1}. Click the Find button.

    6. Hover the mouse over the beginning of the ChatText field. The full message pops up.

  • Admin
    Gaganpreet Saini commented
    30 Mar, 2020 06:43pm

    Thanks for letting us know. We are looking into options for Sametime v11 and beyond as it relates to archiving and Compliance solutions. This is definitely on our immediate roadmap. We'll keep you posted on our decisions. I am going to officially promote this idea to a feature for our internal tracking as well.