#dominoforever | Product Ideas Portal

Welcome to the #dominoforever Product Ideas Forum! The place where you can submit product ideas and enhancement request. We encourage you to participate by voting on, commenting on, and creating new ideas. All new ideas will be evaluated by HCL Product Management & Engineering teams, and the next steps will be communicated. While not all submitted ideas will be executed upon, community feedback will play a key role in influencing which ideas are and when they will be implemented.

For more information and upcoming events around #dominoforever, please visit our Destination Domino Page

Add Admin Client to the product list in the support ticket entry page

In the support portal where customers post tickets, there is no product entry for the Domino Administrator Client, but there is one for the Notes client and the Domino Designer. Please add Administrator Client to the list of products when creating a ticket in the HCL support portal.

This is also true for the support discussion forum.

It was suggested by HCL that they view the Domino Designer and Administrator Client as the same product. If you insist the customers cannot have Admin Client in the list, as an alternative, please change the entry from "HCL Domino Designer" to "HCL Domino Administrator and Designer Clients"

-David Hablewitz

  • Guest
  • Aug 16 2022
  • No Plans to Implement
  • Attach files
  • Guest commented
    21 Aug 07:03pm

    If I understand you correctly, you are saying that renaming the text displayed in the ticket web page from "HCL Domino Designer" to "HCL Domino Administrator and Designer Clients" will break the back end? hmm.

  • Admin
    Timothy Clark commented
    17 Aug 12:47pm

    We have spoken to support and discussed with them, as they have with Keith B.
    While we understand your request, it's not something that we can implement without breaking a lot of the support process in the back end.

    This can actually lead to delays on handling cases. We do not want to sound we value our process over our customers. If we will added all the components as request from a customer or a BP, we will end up having an extensive list which can further lead to customers not being able to open case effectively.

    Therefore I am going to mark this as "no plans to implement" at the current time.