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Status Under Consideration
Workspace Notes
Created by Guest
Created on Nov 20, 2018

Do not deliver email until address conflicts are completed.

If you write an email to a group and click send, it will immediately start delivering the email as it validates addresses.  If it finds an invalid entry in a group, or a user conflict (same name in local and server directory), it provides a prompt.  If the user realizes they sent to the wrong people or decides at that point to cancel the email--it's impossible to recall the email.  This scenario seems like one of the scenarios would someone would most likely WANT to recall the email.  Please either wait to deliver until all addresses are validated--or allow recall to those who received it.

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  • Admin
    Thomas Hampel
    Reply
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    Nov 30, 2018

    has a PMR been created for this problem? If yes, do you know the PMR number?

  • Guest
    Reply
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    Nov 27, 2018

    I'm probably not explaining the problem clearly enough--although I'd also vote for one that let you recall a stationery-based email, too! ;)

    Basically, if you email a group (using an email you created from scratch--not a stationery or calendar entry) and it pops up with a name conflict or an error within a mail group, and realize you made a mistake and click CANCEL... the email stops sending to additional people and is NOT in your sent email.  Because it's not in your sent email, you can't recall it.  If someone realizes they made a mistake and they just let it finish, they CAN recall it... but that is neither intuitive or what people would likely do when they make a mistake.  It's also not ideal that way, because if it goes to external folks as part of the group--those couldn't be recalled.

    It seems like the most practical way to solve it would be to just NOT send any of the emails until it's validated all of the addresses in every group it is sending to.  Otherwise, giving an option when it pops up with the invalid name dialog box to just recall the message from there would be a decent alternative.

    IBM/HCL Notes developers--I'd be happy to walk you through the steps, if it is unclear.  We have been burnt by this multiple times.

  • Guest
    Reply
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    Nov 20, 2018

    It would be possible to recall the email unless, for example, stationery was used to send the mail.