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Status Under Consideration
Workspace Notes
Created by Guest
Created on Oct 4, 2018

'Sent by' should not appear in a delegated mail or Removal of Sent By field in Mail-in Databases

May I know how to remove/hide the sent by "username" when I am using Shared email account send the email to other customer?

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  • Guest
    Reply
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    Dec 13, 2022

    we have this issue. what happens is a support person will monitor the general support email and when a customer sends in a support request, that support person will respond back with call info. However, the customer starts emailing the support person directly, even though they are not the one taking the call. would be good to have ability to turn off or hide the sent by info.

  • Guest
    Reply
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    Nov 8, 2021
    I have the same problem. I assure you that the best thing you can do is migrate to another platform. I doubt that HCL adds this feature, in fact they use microsoft365. Try to do an nslookup to domain hcl.com it will point to hcl-com.mail.protection.outlook.com
  • Guest
    Reply
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    Apr 15, 2020

    I found out today from a client that this feature is important because it violates several articles of the GDPR (7, 13 and 15 of EU Reg. 2016/679 - GDPR ).

    If a company that produces goods, opens mail-ins to manage generic mailboxes (e.g. customercare), the name of the person answering or sending emails from this mailbox must never appear on the outside.

    Just yesterday, this privacy violation triggered an internal investigation by my customer who is now considering migrating to competition.

    I think you should seriously consider this feature we are asking for.

  • Guest
    Reply
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    Mar 27, 2019

    Some customers want to hide the sent by to outside recipients. Some outside recipient reply the emails to the "sent by" user not to the delegated mailbox. This is a problem to some customers that wish to be solved.

  • Guest
    Reply
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    Jan 4, 2019

    There are good reasons to hide the real sender - e.g. compliance or security reasons, that need to hide and protect the person managing a topic. Therefore it is a useful feature - and that exists in Microsoft Exchange and Microsoft Office 365 for both personal mail boxes as well as for shared mailboxes out of the box.

    I'd need that feature as well. However many customers found workarounds - for example I delete all personal information and set the From/Sender/Alt - fields to the value of the owner of the database with a Domino Server extension manager hook, written in the Notes C-API, before the router transports the email to another server.

    This works quite great and with a logging the information is kept, which user really sent an email - therefore no security risk exists as this would be if I would give more than one user a Notes ID so they can switch to that Mail-in-database-user-Notes-ID and send emails out of the mail-in-database without disclosing their personal information but also without the possibilty to log which person really sent the email!

    To be competitive this feature should be implemented as soon as possible - without the customer's need for a workaround!

  • Guest
    Reply
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    Oct 5, 2018

    IMHO it is better that Sent By is visible so that the recipient know who actually send the email. For delegated emails or shared emails it is not easy to determine who actually sent the email (accountability)

4 MERGED

Notes Mail not to display delegated address when mails were sent by the delegated users

Merged
When mails were sent by delegated users, they are displayed as sender on their recipients mail docs. But when they don't have internet addresses, they can't receive return mails from outside if recipients reply to them(not mail file owners) Requ...
about 3 years ago in Notes 1 Under Consideration