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Multiple database unread marks fix.

Current fix for unread marks or unread counts is to sync the unread count by stucking and unstucking the workspace icons.

 

Need to have a way to perform this action to multiple user without notes client intervention or with a server console command.

 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 28 2020
  • Needs clarification
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    30 Jan 08:43

    This idea was posted by HCL Domino Server Team as a result from a Case (CS0079329)

  • Admin
    Thomas Hampel commented
    29 Jan 18:57

    Can you please open a support case to investigate this issue ? Unread mark issues should not exist anymore, and if it still is, then its most likely a bug that we want to have fixed.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    29 Jan 14:31

    Having just moved multiple users from one server to another I can vouch that there is a problem with unread marks replicating.

    For mail databases there were instances where the unread counts didn't match between servers. And other instances where all documents on the new server showed as unread.

    There have been issues with unread marks for decades. It needs attention.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    29 Jan 14:17

    Unfortunately, no. On odd occasions users report that their unread marks (and/or unread counts) are inconsistent between replicas on different servers (even clustered ones).

    As Administrator, it would be nice to be able to see and fix such issues before the user needs to report it (as this is something that lowers the acceptance of Notes for users). 

  • Admin
    Thomas Hampel commented
    29 Jan 14:07

    The setting "Sync unread marks" does not already resolve this ?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    29 Jan 14:03

    This idea does not address the number of unread documents on the desktop/workspace, it addresses the issue that Administrators have if there are multiple replicas of a database on different servers (even cluster servers) that have different unread marks. E.g the database on Server1 has 102 documents marked as "unread" and the replica on Server2 does only have 10 documents marked as "unread" even if the database settings are all correct. This is a basic feature that should work without needing some workarounds like stacking/unstacking icons on the workspace that needs to be done by the user, not the Administrator.

  • Admin
    Thomas Hampel commented
    29 Jan 13:53

    The number displayed on your desktop is the last known number of unread documents. Updating this figure is not possible without actually touching/opening the database. So refreshing all unread counters for a desktop with a large number of applications would take a significant amount of time.