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Status Under Consideration
Workspace Domino
Created by Guest
Created on Nov 21, 2018

Central compliance mail archive service with users access to the archives and keeping the context

Today, we have a product called IBM Compliance for mail which does a simple fetch all mail to an archive database. It is sort of affordable, but does not deliver two very important features:

1) accessibility of the archive

The archive is a web app that allows you to define auditor users to see mails that fulfill a certain rule set. This way it is possible (but nearly impossible to handle) to create a user access for every user in the organization to their own archived mails by defining mail search rules like (TO OR from OR CC to OR BCC to ) and the create a user bgewehr that is allowed to see the search results of that rule.

Now repeat that for the amount of users you have and care for all changes happening with renaming, retiring, leaving and entering of people and your're done with an archive that is A) compliant and B) helps users find old stuff. Possibe to do but impossible at scale.

2) completeness of the archive

On of the informations that people NEED to have in the operative mailbox as well as in the archive is the context that a mail is assigned to. People have no tagging in mail so the only way to add context to mail is to put that mail in a context giving folder. In the archive of IBM compliance for mail this context gets lost, the mail is put into the archive way before a user adds a context. It should get the information of context from the users actions and reflect these in the archive as well. (Compliance for mail listens to Webhook from domino telling which document was put into which folder and then do the same with the email in the archive without changing its content for compliant, unchanged archiving)

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  • Admin
    Thomas Hampel
    Jan 11, 2020

    Correct me if I'm wrong, but if you would like to have emails to be accessible in the archive, you do like to have a similiar user interface. So an archive is more or less a Domino server with READ-ONLY access for the user.

  • Admin
    Thomas Hampel
    Nov 30, 2018

    Moving this idea to product category Domino for further investigation.